Frequently Asked Questions...
Q: What is your return policy?
A:
I do NOT accept returns on personalized items! That is why I offer an electronic proof that
requires your approval before printing and sending. Returns on other items are on a case by
case basis! Any returned item must be in its original condition. Refund issued after receipt of
items returned less the actual shipping cost.
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Q: When can I expect my order to arrive?
A:
For items without personalization, I usually ship within 2 business days! For personalized items,
they usually ship within 3 business days following the electronic proof approval! The shipment
times depend on the shipment method chosen at checkout. If you need your items fast-You
MUST pay for the upgraded shipping to Priority or Express mail!
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Q: I like your items, but I need a different size or color, do you offer this option?
A:
I can special order other colors and sizes of labels. Email me with your specific request and
I will research the availability of the item and the compatibility with my graphics program.
Usually special orders can take an additional 2 weeks to complete!
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Q: I would like a specific font that you don't offer. Can I email it to you?
A:
Yes you can certainly email me the zip format of the font in a TrueType font format and I
can use it on your personalized item(s).
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Q: I ordered labels from you awhile ago and want the same labels reprinted. Do you
keep my personalized design?
A:
Yes I save all customer personalized designs for approximately 3 years.
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Q: Why do you not offer a personalization proof before I pay to see if I like it?
A:
Part of what you are paying for is the designing and proof approval process. That is why I do
not offer the design and sending of proof until payment is received. That also protects my
work from unauthorized reproduction without my consent.
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Q: Can I purchase rights to reproduce a monogram that you created for me for labels?
A:
Yes the rights to reproduce the design or monogram can be purchased for $7.99 and that
includes a redesign to increase clarifty and resolution for better printing with other vendors!
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Q: I am looking for a different graphic, can you show me what you have that fits my
theme?
A:
I have access to all of the images on the Microsoft Clipart Website,
(http://office.microsoft.com/en-us/clipart/default.aspx?lc=en-
gb) Cut and paste the link into
your browser and browse the 1,000's of graphics that they offer. If you find one you like, note
the entire file/image number!
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Q: Wedding Etiquette: Who's name is listed first on personalized wedding items?
A:
Traditional Etiquette Outlines the Brides name listed first on all personalized wedding items,
but many couples today are chosing to go against Tradition, so the choice is yours. I stick
with Traditional and change is as the customer requests!
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Q: Can I chose more than one design for my order?
A:
Only ONE personalized design or monogram is allowed per lot of labels. If you request more
than one design there is a $3 additional designing charge per additional design.
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Q: What are my font color choices?
A:
Feel free to look at this website to chose the color of your choice and supply me with the 6
digit color combination code. http://www.globalrph.com/davescripts/colorcode.htm
** Please note that I CAN NOT print in Metallics (Silver, Gold), and White (on Clear labels).**
A:
I do NOT accept returns on personalized items! That is why I offer an electronic proof that
requires your approval before printing and sending. Returns on other items are on a case by
case basis! Any returned item must be in its original condition. Refund issued after receipt of
items returned less the actual shipping cost.
-
Q: When can I expect my order to arrive?
A:
For items without personalization, I usually ship within 2 business days! For personalized items,
they usually ship within 3 business days following the electronic proof approval! The shipment
times depend on the shipment method chosen at checkout. If you need your items fast-
-
Q: I like your items, but I need a different size or color, do you offer this option?
A:
I can special order other colors and sizes of labels. Email me with your specific request and
I will research the availability of the item and the compatibility with my graphics program.
Usually special orders can take an additional 2 weeks to complete!
-
Q: I would like a specific font that you don't offer. Can I email it to you?
A:
Yes you can certainly email me the zip format of the font in a TrueType font format and I
can use it on your personalized item(s).
-
Q: I ordered labels from you awhile ago and want the same labels reprinted. Do you
keep my personalized design?
A:
Yes I save all customer personalized designs for approximately 3 years.
-
Q: Why do you not offer a personalization proof before I pay to see if I like it?
A:
Part of what you are paying for is the designing and proof approval process. That is why I do
not offer the design and sending of proof until payment is received. That also protects my
work from unauthorized reproduction without my consent.
-
Q: Can I purchase rights to reproduce a monogram that you created for me for labels?
A:
Yes the rights to reproduce the design or monogram can be purchased for $7.99 and that
includes a redesign to increase clarifty and resolution for better printing with other vendors!
-
Q: I am looking for a different graphic, can you show me what you have that fits my
theme?
A:
I have access to all of the images on the Microsoft Clipart Website,
(http://office.microsoft.com/en-
the entire file/image number!
-
Q: Wedding Etiquette: Who's name is listed first on personalized wedding items?
A:
Traditional Etiquette Outlines the Brides name listed first on all personalized wedding items,
but many couples today are chosing to go against Tradition, so the choice is yours. I stick
with Traditional and change is as the customer requests!
-
Q: Can I chose more than one design for my order?
A:
Only ONE personalized design or monogram is allowed per lot of labels. If you request more
than one design there is a $3 additional designing charge per additional design.
-
Q: What are my font color choices?
A:
Feel free to look at this website to chose the color of your choice and supply me with the 6
digit color combination code. http://www.globalrph.com/davescripts/colorcode.htm
** Please note that I CAN NOT print in Metallics (Silver, Gold), and White (on Clear labels).**
